I've been designing for offset and digital printers daily. I manage a couple of digital printers in the project room while the offset is done in back. Also, I just created a website for Cruel Vice Custom which is owned by an old friend of mine.
I like to start by getting the basic information (who you are, where you are, what you expect). Then we can talk about colors, content, and creation. I'll make a few mockups and give a presentation of my predictions and anticipations. It's a smooth process that depends on communication and the client can be as involved as they want to be.
I work within content management systems and have a developer membership at RocketTheme. After I build your website I can create video tutorials on how to manage your site. At the moment, I am learning Adobe Edge, so I am moving away from Flash soon.